EPCOR Careers

Highlights of the job

We are hiring a Billing Clerk [Full-Time, Permanent] based in Aylmer, Ontario, Canada. This opportunity is open to both internal and external candidates. Current EPCOR employees: please apply using your “@epcor.com” email address.

As a Billing Clerk, you will play a vital role in ensuring timely, accurate, and customer focused billing for EPCOR Natural Gas Limited Partnership (ENGLP). You will be responsible for preparing, printing, and distributing customer usage bills, applying payments, and completing each monthly billing cycle with precision and regulatory compliance.

This role is integral to supporting our customers and operational teams. You will collaborate closely with meter reading, customer service, collections, and regulatory colleagues to ensure seamless billing operations and a positive customer experience. The Billing Clerk reports to the Specialist, Regulatory Compliance, and operates within established guidelines and standards.

What you’d be responsible for

Reporting to the Specialist, Regulatory Compliance, and working collaboratively with peers across Southern Bruce & Aylmer branches, your responsibilities include (but are not limited to):

Billing & Data Management

• Preparing handheld devices for meter readers and uploading meter data for billing.
• Importing meter reads and validating data to ensure accuracy.
• Calculating customer charges, generating bills, and preparing billing packages for mailing.
• Preparing daily bank deposits for cash and cheque payments.
• Processing various customer payment methods and applying them accurately.

Customer Support

• Responding to customer billing inquiries via phone and email with professionalism and empathy.
• Processing refunds, penalties, Non-Sufficient Fund (NSF) payments, and account adjustments as required.

Reporting & Compliance

• Preparing monthly reports including charge registers, consumption history, Ontario Energy Board (OEB) submissions, and month‑end reports.
• Supporting regulatory requirements and maintaining accurate billing record

Operational Support

• Purchasing postage and billing stationery.
• Operating the bill sorter machine, postage meter, and meter reading handheld devices/software.
• Providing backup support to other departments to meet shared objectives.
• Demonstrating a high‑performance, safe, accountable, and customer‑focused working style consistent with EPCOR values.

What’s required to be successful

Education & Experience:

• High School (Grade 12) diploma or GED equivalent.
  • A 2-year post-secondary diploma in business administration or related field is preferred.
• 7 + years of administrative experience, ideally in natural gas or utility sectors.
  • Individuals with less than the required experience may be considered in a developmental capacity based on demonstrated ability to meet the core responsibilities of the role.

Technical Competencies:

• Working knowledge of utility billing processes, collection policies, and utility software systems.
• Proven knowledge of operating bill sorter machine, postage meter, and meter reading handheld devices and software.
• Proficiency in Microsoft Office (Word, Excel) and standard office systems.
• Expert knowledge of Utility Management Software (UMS) Billing Software is preferred.

Behavioural Competencies:

• Strong interpersonal and communication skills, with the ability to navigate emotional or complex customer situations professionally.
• High attention to detail, accuracy, and a strong work ethic.
• Effective time management and ability to work effectively in an agile and dynamic work environment.
• Commitment to EPCOR’s values: safety, accountability, operational excellence, and being easy to do business with.

Other important facts about this job

Jurisdiction: Out of Scope Hourly (OSH)

Class: 3967

Wage: Starting at $32.13 per hour (Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the wage grid.)

Hours of Work: 80 hours bi-weekly

Vacancy: This posting is for an existing position at EPCOR, created to backfill a retiring employee. The position is not being held for future hires.

Use of AI: Our recruitment process may use technology assisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team.

Application deadline: Due to business operational needs, this position may close any time after February 17, 2026.  We will be reviewing applications, conducting pre-screening and booking interviews throughout the duration of the posting. We wish to thank all that have applied for your interest; however, only those candidates proceeding will be contacted (via email and/or phone).

EPCOR Employees: please ensure that you are using your “@epcor.com” email address.

Learn more about Working at EPCOR!

Follow us on LinkedIn, X, Glassdoor or Facebook!

#LI-MA1

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada on a permanent fulltime basis. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.